|| Customer Service
|| Recently Viewed
|I`m impressed with Cendirect`s fast service. I posted on online question about a product and had a reply within an hour.
I went ahead and ordered that item I asked about and it was delivered to me the next day, Montreal to Toronto.
Fast, fast, fast. Who could ask for more.|
|By: Dave M|
New Shipping Rates
As of Oct 2011 Cendirect updated it's shipping rates. For more info click here
New Cendirect.Com Logo
In keeping with the new colors of the Cendirect Logo we have decided to re-paint the whole site in similar matching colors.
Service Parts Order Request
You can now make a Service Part Request
Along the Left Hand Side, in the Extras box click on "Service Part Request".
Some interface changes to accommodate our new partners that supply us with Product Specifications in English and French.
Additional shopping help is now available, like a "May We Suggest" tab and a "Similar Items" tab.
Both of these are found in the Product Details page for certain products.
HP Supplies Finder
The HP Supplies finder is a great tool for finding your HP Supplies.
It was developed by Hewlett Packard and integrated on their partner sites of which we are a proud member.
Product Ratings and Reviews
Help shoppers decide on their purchasing decisions.
You can now rate and write product reviews for the benefit of all our shoppers. Open to all for now.
RMA Request Form
Online RMA Request Form
To speed up corrective action to when a delivery or product mishap occurs. This is the fastest way to resolve the situation.
Microsoft Licensing Aid
Helps you quickly find the "frequently purchased" licenses.
View a list of products with manufacturers promotional pricing.
These items are on promotion for a limited time. Access the list from the top yellow/orange bar.
Bid Requests can now be made online for volume purchases for items found or not found online on Cendirect.
These quotation requests are available only for Corporate clients that are registered on the Canadian Provincial or Federal Corporate Registry.
For Accessories; On the Product Details page:
A new Tab called ( Notes ) will sometimes appear to list all the products that the accessory is compatible to. Sometimes includes notes and comments to help with the selection process.
Simplified User-Friendly Interface
Our new look simplifies the user experience.
Drop-Down Hover menus are now utilized for quick location of categories. For those of you that don't prefer the "Hover menus", you can turn them off by clicking on "Menu: on"
(just below menu tabs above)
so that it switches to "Menu: off". This will convert to a "Drop-Down" list box style menu. Your choice!
The search mechanism has been improved. Categories, subcategories and attributes have been restructured and extended for better grouping and easier locating of products.
Great new feature allows you to compare up to 6 products side by side, in very detailed format, so that you make the right choice for product!
Save your shopping carts
SAVED CARTS: available when you are logged in.
Allows you to save up to 100 shopping carts. Comes in handy for repetitive
similar purchases, wish lists, etc.
Prices are always automatically updated to the current price.
How long can you keep a SAVED CART?
Potentially forever, unless you delete it or all the items on the cart
Email shopping carts
Available when you are logged in. You can now email a shopping cart.
Home/Small Business and Business Tabs
HOME / SMALL-BUSINESS TAB:
This setting is exactly similar to the BUSINESS tab setting except that
the products on showcases are geered more toward the Home and/or
Small Business shopper.
This setting is exactly similar to the HOME/SMALL-BUSINESS tab setting
except that the products on showcases are geered more toward the
You can, of course, purchase in either setting.
Cendirect now offers online BUSINESS accounts.
The 1st step in getting an online BUSINESS account is to apply.
Click here to apply now.
A BUSINESS account gives you the following:
- an account representative to help you with your purchases
- pre-sales technical support
- customized extranet .. eg: customized product listing on front page.
- view/buy software licenses
- volume discounts
- flexible payment TERMS available upon positive credit approval
- multiple users (emails) can access your company account
You do not need to open a BUSINESS nor a standard
E-ACCOUNT to purchase from Cendirect.com.
Multiple Ship-To addresses
Available when you are logged in.
You can now store, edit and use multiple Ship-To addresses.